FAQS
You've Got Questions. We've Got Answers.
Explore our brief guide to help you navigate through common queries about our daycare services for your beloved furry friends. From scheduling and safety measures to activities and health concerns, find all you need to know right here. Happy tails await!
We are open from 6:30 AM -6:00 PM.
To ensure our staff to dog ratio is kept at a safe number, we do not accept drop ins. Please call ahead and we will make every effort to accommodate last minute needs. All dogs must be previously screened.
Rest is an important part of daycare safety so for that reason we do not allow arrivals after 11:00 AM. Since our quiet time begins at 12:00 PM, that hour allows the dog to get out their initial excitement and settle into their rest time. Our quiet time is from 12:00 PM to 1:00 PM, so we do not allow pick ups during this hour.
Yes! We will try to accommodate last minute calls if we have the staff and space available, however we do need a phone call in advance. Our facility has a limited capacity to ensure the safety and well-being of all the dogs in our care. By making a reservation, you can ensure your pup won't be disappointed.
To make a reservation, simply give us a call at (705) 728-5211, email at info@hound-lounge.ca or use our online booking system. Thank you for choosing The Hound Lounge for your dog's daycare needs! All of our daycare dogs must pass the assessment before attending. If this has not been done, click here to create an account.
We require all dogs to undergo an assessment before their first visit for the safety and well-being of all the dogs in our care. Not all dogs like to play with other dogs so we want to be sure that your dog will enjoy daycare and the company of canine friends. You can rest assured that every dog in our care has also passed our screening which greatly reduces the risk of an altercation.
During the assessment, we evaluate your dog's behaviour, temperament, and sociability to ensure they will thrive in our open play environment. This also helps us understand your dog's play style and preferences, allowing us to place them in playgroups that suit their personality.
You can click here to create an account!
Only a ready to play energy! We have all the toys and fun they need right here. All dogs must be leashed in the reception area but in their groups they play without the risk of collars and leashes.
Yes! We find everyone does best when they have a schedule. We use both audio and visual cues so the dogs know what is happening. We have periods of active play with upbeat music and lots of toys. For rest periods we dim the lights, pick up the toys, quiet the music and bring out the dog beds. We close from 12 PM until 1:00 PM to ensure this quiet period is uninterrupted.
The dogs also go outside every hour to keep them on a potty routine. Not only does this outside time help reinforce potty training, but it is essential for a dog's physical and mental well being!
Our commitment to maintaining a consistent schedule is a key aspect of our dedication to providing a safe and nurturing environment for the dogs in our care.
We prefer not to feed our daycare guests unless it’s specifically required for medical reasons. Daycare dogs being fed will do so privately at quiet time and will need to rest for an hour after the meal. We find they normally do not eat as they think they are missing out on the fun, so unless it’s completely necessary we prefer that meals happen at home. There is a small fee to serve lunch.
We require a vaccine certificate from your veterinarian for rabies, distemper, hepatitis, parainfluenza, parvovirus and bordatella. We can contact your veterinarian directly for this.
Dogs over the age of 7 months old must be spayed or neutered for daycare. Even though your unaltered dog may be perfectly well mannered, the other dogs become edgy when there is an unaltered, sexually mature dog on the premises. This tends to cause behaviour issues in the whole group.
We appreciate your understanding and compliance with this policy as we strive to create a secure and enjoyable experience for all dogs at The Hound Lounge.
Yes! We post daily to our Facebook and Instagram stories so you can see exactly what your dog is up to during the day. Don’t have time to watch the stories during the day? No problem! The pictures and videos will remain on our page for 24 hours so you can relax at home with your tired pup and see what their day entailed.
Your peace of mind is our priority, and we encourage you to be a part of your dog's experience at The Hound Lounge. Our staff is always available to answer any questions you may have.
We’d love to show you around! Due to insurance policies, we can only allow staff in the back areas of our daycare. However, we do have a playroom visible from the office by request, where you can see our facilities up close. Additionally, our Potty Patio is visible from various points and can be viewed at any time. For a comprehensive look at our daycare, we also offer a virtual tour. Click here for that video!